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AR-M  Enter Customer Refund

Purpose of Program

Use this program to process a refund of customer credits or deposits that are not applied to Sales Orders.  The refund can either be posted immediately as a manual check or posted to Accounts Payable as a voucher and selected later for payment like any other AP Voucher.

General Program Operation

Enter the customer code.  The program will prompt to use the same code in the Vendor file to process the payment and when you press <Enter> the name and address will pull in.  If by coincidence there is already a vendor in the file using the same code then you will need to manually give this customer a different code in the vendor file.

Once you have confirmed the name and address, a list of available credits and deposits will be displayed.  Select the one(s) to be refunded by clicking on them and confirm the amount or edit it if a partial refund will be processed.

Once all credits and deposits to be refunded have been selected, click Done.  Indicate whether you want to process as an AP Voucher or as a manual Check and post immediately to your cash account.  If you choose AP Voucher, you will be prompted for an invoice number, invoice date, Description and payment terms.  If you choose Manual Check, you will be prompted for the bank account, check number, date and description and will have an opportunity to print the check.

When all information has been entered, you are prompted that the transaction will be posted immediately and to confirm it is correct.