Send Files

 

Purpose of Program

 

This program simplifies the process of sending data files to our technical support staff for the purpose of troubleshooting program problems that we can not replicate with the test data we have.

 

General Program Operation

 

The program will load, listing all the data files in your company on the left side.  A support representative will have told you what files we need.  Select those files and move them to the right side.  Enter any additional text in the body of the email and attach any additional files requested.  If you use Outlook, you can click the Send with Outlook button.  This is the recommended method.  If you use a different email client, click the Send Email and the email settings entered into Evo-ERP at US-A Customize Settings will be used.  If you do not use Outlook and your email server does not require a user login and password, this program will not function properly.  It may not function properly for some other email servers.

 

Security

 

The data files sent by this program are encrypted and can not be viewed by anybody other than our Technical Support staff who have the decryption program.  We are more than willing to sign a Nondisclosure agreement ensuring that any data provided will be used for troubleshooting purposes only and even if no such formal agreement exists, we do only use such data for troubleshooting and delete it once tghe issue is resolvesd.