RM-D Disposition RMA

Purpose of Program

Use this program to select the disposition of the items returned and generate Sales or Service/Repair orders as applicable.

General Program Operation

Enter the RMA number and for each line, confirm the quantity received.  Lot or Serial information can be entered at this time as applicable.  Update the information such as original Invoice and Sales Order number, reason for return and warranty status for each line as needed and then select the disposition.  If it is a multiple line return, the program will prompt whether all lines will have the same disposition.

Return to Stock

If Return to Stock is selected, the program will create a credit Sales Order for a negative quantity of the returned items and include a line for Restocking Charge as indicated in SD-Q IS Tech Support Defaults as either a flat fee or percentage of the return amount.  Further processing of the return will then use the standard Sales Order invoicing procedure.

Defective Parts - Return for Credit

If Return for Credit is selected, the program will create a credit Sales Order for a negative quantity the Non-Inventory Item defined as the RMA Credit Item number in SD-Q IS Tech Support Defaults.  Further processing of the return will then use the standard Sales Order invoicing procedure.

Defective Parts -Ship Replacements

If Ship Replacements is selected, the program will create a no charge Sales Order for a replacement items.  Further processing of the return will then use the standard Sales Order invoicing procedure.

Repair

If Repair is selected, the program will convert the RMA to a Service/Repair order.  Further processing of the return will then use the standard Service & Repair module.

Defective Parts - Credit and Repair

If Credit and Repair is selected, the program will create a credit Sales Order for a negative quantity the Non-Inventory Item defined as the RMA Credit Item number in SD-Q IS Tech Support Defaults.  Further processing of the return will then use the standard Sales Order invoicing procedure.  The program will then convert the RMA to a Service/Repair order.  Further processing of the return will then use the standard Service & Repair module and the repaired item will be shipped back to the customer at full price since a credit has already been taken.

Defective Parts -Credit and Ship Replacements

If Credit and Ship Replacements is selected, the program will create two Sales Orders.  One for a negative quantity the Non-Inventory Item defined as the RMA Credit Item number in SD-Q IS Tech Support Defaults.  The second will be created for replacement items at full priice.  Further processing of the return and replacement orders will then use the standard Sales Order invoicing procedure.