RM-A Enter RMA

Purpose of Program

Use this program to enter an RMA.  The program is similar to SO-A  Enter Sales Orders, with a few exceptions as noted below.

General Program Operation

Enter an RMA order exactly the same way you would enter a sales order.  For details on entering a sales order, refer to SO-A  Enter Sales Orders.  The only difference is that the Location will default to the Service/Repair Location defined as the default in SD-Q IS Tech Support Defaults, standard pricing will not pull in when entering a production part number, and, when saving, you will be prompted for the original invoice or sales order number (if available), a reason for return, whether or not it is a warranty return, and a promise date for the return for each line item on the RMA.  This information is optional and, if not known at the time the RMA is entered, can be entered at a later point.

To print the RMA, go to RM-B Print RMA