How to Use RMA

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How to Use RMA
Processing RMA Orders
The RMA can be entered as an authorization and a copy sent to the customer. Then the returned items are received and the receiving clerk processes the receipt against the RMA indicating that the items are in-house. The items are then inspected and disposition entered. There are four different dispositions available ?items are good, return to stock and credit customer; items are defective, scrap parts and ship replacement to customer; items are defective, scrap parts and credit customer; and items are repairable, convert to Service/Repair order. Once the disposition is mace, the program generates the Sales Order, Credit, or Service/Repair order as applicable and at that time the RMA is closed and the standard Sales or Service/Repair modules complete the processing.
Lot & Serial Control
If the returned items are Lot or Serial controlled, the information can be entered at any time in the process. It will only be required if the items are good and returned to stock or if they will be repaired and a Service/Repair order is converted to work order. Parts dispositioned as defective and scrapped do not require that the Lot or Serial information be entered but if it is, the Scrap transaction generated will contain that information as a permanent record of the disposition.